CA24 telephone service in Top3 best contact centers in Poland

ARC Rynek i Opinia Research Institute twice a year checks the quality of customer service in both telephone and e-mail services, using Mystery Calling and Mystery Mailing technology. The assessment includes, among others, the availability of services, the speed of obtaining a connection with a consultant, the speed of obtaining an e-mail response, as well as the courtesy and commitment of consultants, product knowledge and the amount of information available in both channels of contact.

Credit Agricole obtained 88.9 out of 100 points in the survey, ahead of only Pekao SA and PKO BP. The consultants were highly valued for their commitment to conversation, courtesy, professionalism and effectiveness. The highest marks were given by the auditors for their product knowledge and the number of information possible to obtain in the area of mortgage credit, cash credit and credit cards.

Credit Agricole has been continuously present in the TOP 3 banking Contact Center in Poland since 2013. The Bank puts the client at the heart of its activities, its plans and needs, which is proved in subsequent editions of the ranking. According to Credit Agricole, courtesy, professionalism and flexible solutions are the basis for building long-term relations with customers.